How much do you trust your fans?  Do you trust them enough to manage your Facebook fan page?  Do you trust them to converse with other fans that might have customer service-related questions or complaints?  A job like this should not be left in the hand of a customer. Facebook Fan Pages are now thought… [read more]

On Friday I was researching Twitter accounts for major brands, and I came across an account for Enterprise Rent-a-Car. The profile name is Rent A Car and the URL is @enterpriserent, so upon first glance it seems as if the account is legit. However, when you look at the actual bio and content for the… [read more]

Domino's Pizza recently underwent a product overhaul after their pizza was ranked among the worst in a taste test (tied with Chuck E. Cheese -- ouch). Their new recipe boasts a new garlic crust, 100% mozzarella cheese with a hint of provolone, and a "sauce that's boss." The company even set up a micro-site… [read more]

Kristy Bolsinger wrote a great post on her blog about a Seattle radio station's foot-in-mouth Twitter incident. I've stolen (er, I mean "borrowed") her screen capture and displayed it below: Yikes. 107.7 isn't extremist talk radio, it's an alternative rock station. Regardless of the opinions of the… [read more]